Customer Service & Utility Billing
The Customer Service and Billing Department is responsible for the billing of all Utilities (Water, Sewer and Gas) and collection of City Property Taxes.
The City of Lebanon Utilities and Customer Service departments strive to provide quality customer service to our water, sewer and gas customers. We try to keep our customers up to date on changes or any new information available.
If you are not receiving your bill each month, please contact our office to verify we have the correct mailing address on file. You can also sign up for E-Billing when you contact our office, this is a FREE service.
If you choose to pay online or over the phone a fee of 2.5% will be added for credit cards and $1.25 for Electronic checks.
We offer a FREE bank draft program in office. You will complete a Bank Draft Authorization form and provide a voided check. Please email your information to customerservice@lebanontn.org, send via mail or drop off at our office. Your bill will draft each month on the due date and you will still be sent a bill in the mail or by email. PLEASE NOTE: If you are signed up on CitisenPortal for automatic payments, it will draft first. You must cancel any automatic payments on the portal to avoid additional fees.
Service
To establish service with the City of Lebanon you must come into our office and provide closing information or a lease agreement and a photo ID.
Meter Connection Fees
The meter connection fee amounts are as follows:
- Gas
Residential - $75
Commercial - $125 - Water and Sewer
Residential - $75 - Commercial - $125
- Metered Sewer
Residential - $75
Commercial - $125
All connection fees are non-refundable and non-transferable. Service can usually be provided the same day for requests made before 3 p.m.
Billing
The Meter Technicians read the water and gas meters each month. The utility bills can be paid at the drive-thru window, at the office on the first floor, on the night deposit boxes or online. We accept cash, check, money orders, credit or debit cards as forms of payment. We also offer bank draft in our office.
Past Due Bills
Payment must be received before the disconnect date. If your service has been disconnected for non-payment, a reconnection fee is due with payment in order for your service to be reconnected.
At any time you need to make a payment arrangement, you must call our office at 615-444-6300 or email at customerservice@lebanontn.org before your cutoff date.
Non-payment Disconnect
The disconnect date for nonpayment are always printed on the red mailed bill at the top and center of the bill. You may also contact our office to find out what day you are scheduled for disconnect.
On cut off day, once the Meter Technicians have left the office at 8 a.m. a $50.00 reconnect fee will be applied to your account.
The current Reconnection Fees are as follows:
- $50 for reconnection during business hours (7:30 a.m. - 4:00 p.m.).
- Payments received after 4:00 p.m. Will result in service being reconnected the following business day.
- There are no reconnections after hours.
- If you are a LaGuardo Utility customer there is a $75 reconnection fee.
- If you are a West Wilson Utility, Gladeville Utility or Wilson County Water customer there is a $50.00 reconnection fee.
Tampering Fees
- 1st Offense $90 reconnection fee
- 2nd Offense Resident will be arrested and charged with Class E felony.