Customer Service & Utility Billing

The Customer Service and Billing Department is responsible for the billing and collection of Property Taxes, and all Utilities (Water, Sewer and Gas).

The City of Lebanon Utilities and Customer Service departments strive to provide quality customer service to our water, sewer and gas customers.  We try to keep our customers up to date on changes or any new information available.

If you are not receiving your bill each month, please contact our office to verify we have the correct mailing address on file.  If we have the correct mailing address, please contact the local post office to advise them you are not receiving your bill.  If you register your account online at , you can sign up to also receive email notifications each time a new bill is generated and a reminder email if your bill has not been paid.  This is a FREE service.

If you choose to pay online or over the phone then a fee will be added of $2.95 or $3.70.


In our office, we offer a bank draft program.  This is a FREE service as well.  All you need to do is sign our bank draft form and provide a voided check.  Your bill will draft each month on the due date and you will still be sent a bill in the mail or by email.


Disconnection for non-payment (past due bill):

If your water or gas has been turned off due to a past bill or failure to make a payment arrangement, a reconnection fee of $50.00 must be paid before your services will be turned back on.  We process our cut offs anywhere between 12-15 days after the due date. 

For example, if your due date is on the 15th of each month, we will process a cut off for your account 12-15 days after that.  Due on December 15th , your cutoff date may be anytime between the 27th- 30th of December. 


At any time you need to make a payment arrangement, you must call our office at 615-444-6300 or email at before your cutoff date.



To establish service with the City of Lebanon:
          If you are purchasing a home or business, you can either call, click or come to the office to establish utilities for your location.
          If you are renting a home or business, you must come to the office to establish utilities.  You must bring your lease agreement and a photo id.

Meter Connection Fees

The meter connection fee amounts are as follows:
  • Gas
    Residential - $75
    Commercial - $125
    Industrial - $260
  • Water and Sewer
    Residential - $75
  • Commercial - $125
    Industrial - $260
All connection fees are non-refundable and non-transferable. Service can usually be provided the same day for requests made before 3 p.m.
provided customer has a paid receipt in their hands from the customer service desk at City Hall.


The Meter Technicians read the water and gas meters each month.  The utility bills can be paid at the drive-thru window, at the office on the first floor, on the night deposit boxes or online. We accept cash, check, money orders, credit or debit cards as forms of payment.  We also offer bank draft in our office.

Past Due Bills

Payment must be received on or before the Disconnect Date. If your service has been disconnected for non-payment, a reconnection fee is due with payment in order for your service to be reconnected.

Reconnection Fees

The current Reconnection Fees are as follows:

  • $50 for reconnection during business hours (7:30 a.m. - 4:30 p.m.). 
  • Payments received after 4:30 p.m. Will result in service being reconnected the following business day. 
  • There are no reconnections after hours. 
  • There will be a collection fee of $10 if a Utility Department employee has been sent out to your location to cut off your utilities and you have come by to make a payment. For after-hours assistance, call 615-444-0825.
  • If you are a LaGuardo Utility customer there is a $75 Reconnection fee

Tampering Fees

  •  1st Offense $90 reconnection fee 
  •  2nd Offense Resident will be arrested and charged with Class E felony.