Customer Service & Utility Billing
City of Lebanon Utility Customers:
Since March, we have not had our scheduled cut off’s due to the effects of the tornado and the COVID-19 virus. We started to waive the online fees in April to help customers limit person to person contact, since our building was closed for a period of time.
Please be aware that we will resume regularly scheduled cut offs of past due bills and unkept payment arrangements the week of June 15th, 2020.
The fee for paying online or through the automated line with a check, debit or credit card will resume effective July 1st, 2020.
We ask that you please try to keep your payment arrangements that you have made and try to pay your past due balances before June 15th. If your services do get disconnected, the reconnection fee will be $50.00.
Please contact our office with any questions at 615-444-6300 or email us at firstname.lastname@example.org .
The City of Lebanon Utilities and Customer Service departments strive to provide quality customer service to our water, sewer and gas customers. We try to keep our customers up to date on changes or any new information available.
If you are not receiving your bill each month, please contact our office to verify we have the correct mailing address on file. If we have the correct mailing address, please contact the local post office to advise them you are not receiving your bill. If you register your account online at www.lebanontn.org , you can sign up to also receive email notifications each time a new bill is generated and a reminder email if your bill has not been paid. This is a FREE service.
If you choose to pay online or over the phone then a fee will be added of $2.95 or $3.70.
In our office, we offer a bank draft program. This is a FREE service as well. All you need to do is sign our bank draft form and provide a voided check. Your bill will draft each month on the due date and you will still be sent a bill in the mail or by email.
Disconnection for non-payment (past due bill):
If your water or gas has been turned off due to a past bill or failure to make a payment arrangement, a reconnection fee of $50.00 must be paid before your services will be turned back on. We process our cut offs anywhere between 12-15 days after the due date.
For example, if your due date is on the 15th of each month, we will process a cut off for your account 12-15 days after that. Due on December 15th , your cutoff date may be anytime between the 27th- 30th of December.
At any time you need to make a payment arrangement, you must call our office at 615-444-6300 or email at email@example.com before your cutoff date.
Meter Connection Fees
The meter connection fee amounts are as follows:
Residential - $75
Commercial - $125
Industrial - $260
- Water and Sewer
Residential - $75
- Commercial - $125
Industrial - $260
provided customer has a paid receipt in their hands from the customer service desk at City Hall.
City of Lebanon Budget Billing
For your convenience, the City of Lebanon Utilities offers Budget Billing.
The City of Lebanon's Budget Billing is a free service offered to homeowners that evenly distributes and maintains consistency for the cost of your utility services (gas, water, sewer, recycling) over a twelve month period. Your monthly budget payment amount is based on the average twelve month consumption for the preceding twelve months with a 5% increase. Budget Billing begins on the next billing cycle after your application is received and processed by the Customer Service Division.
Participants are required to make on-time monthly payments for the entire twelve month period. Inconsistent payments will cause participants to be removed from the Budget Billing Plan and additional delinquency fees may apply. Effective every March, if it is found that the customer paid more or less than the actual twelve month billed charges, the over or under paid amount is adjusted to the estimated cost of the service for the following year's Budget Billing. Customers with questions about Budget Billing may call a Customer Service Representative at (615) 444-6300 or email firstname.lastname@example.org for assistance.
To enroll, complete the Budget Billing Enrollment Form and either email to email@example.com, or mail it to the City of Lebanon Utilities (see mailing address below). It's that easy!
City of Lebanon Utilities
ATTN: Customer Service Division
200 N Castle Heights Ave #117
Lebanon, TN 37087
The Meter Technicians read the water and gas meters each month. The utility bills can be paid at the drive-thru window, at the office on the first floor, on the night deposit boxes or online. We accept cash, check, money orders, credit or debit cards as forms of payment. We also offer bank draft in our office.
Past Due Bills
Payment must be received on or before the Disconnect Date. If your service has been disconnected for non-payment, a reconnection fee is due with payment in order for your service to be reconnected.
The current Reconnection Fees are as follows:
- $50 for reconnection during business hours (7:30 a.m. - 4:30 p.m.).
- Payments received after 4:30 p.m. Will result in service being reconnected the following business day.
- There are no reconnections after hours.
- There will be a collection fee of $10 if a Utility Department employee has been sent out to your location to cut off your utilities and you have come by to make a payment. For after-hours assistance, call 615-444-0825.
- If you are a LaGuardo Utility customer there is a $75 Reconnection fee
- 1st Offense $90 reconnection fee
- 2nd Offense Resident will be arrested and charged with Class E felony.